Motherhood Shop uses Australia Post for all shipping orders.
Shipping Rates are calculated straight from the Australian Post website: http://drc.edeliver.com.au/.
The rates are mainly calculated on the basis of destination post code, weight and dimensions of the product.
Delivery and Delivery Time
Motherhood Shop dispatch orders received before 3:00 Pm AEST the same (business)
day, orders received after this, or on non-business days, are shipped the next
business day provided all items are in stock. If there are any delays due to stocking
reasons Motherhood Shop will notify you and you have the option of changing or
canceling your order.
Order Tracking
Our registered members can keep track of their order by logging on to our site
and checking the status of their order. If you have a query, Please call Motherhood
Shop during office hours on 61 2 97998503 or e-mail us at customerservices@motherhood.com.au
Return and Exchange Policy
Motherhood Shop understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase, you may return/exchange the item/s under the following conditions:
- All products must be returned within fourteen days of receipt.
- The product(s) must be as new, i.e.: unused, undamaged and in their original packaging.
- Call (02) 97998503 or email us with the following details at hand: Your
Name, Invoice Number, Product Name/Code.
- You will then be given a Return Authorization Number (R.A.N.) to be written on the outside of the returned package.
- Post the product(s) to the following address:
Motherhood Shop
75 Second Street, Ashbury,
NSW-2193 Australia
Please note: Postage/shipping of products is not refundable unless product is
considered faulty. Our return policy does not apply if the product(s) have been
used, worn, soiled or damaged. We reserve the right to refuse a return on any
product that does not meet these requirements. If you have requested a refund,
a credit will be issued back to your credit card within 24hours of receipt of
goods.
Faulty Products
Motherhood Shop prides itself on quality control and checks all products to the best of its ability before sending them out. In the rare instance that a product is faulty, Motherhood Shop will replace it with no charge for any extra postage and handling provided it is posted within Australia. Unfortunately the postage costs for items posted from countries outside of Australia can not be refunded however we will consider each case individually. Please call/e-mail for your Return Authorization Number before returning any goods.
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