Frequently Asked Questions
How do I place an order?
What methods of payment are accepted?
Is it safe to purchase online?
Do I have to create an account to purchase an item?
Will my personal details be given to anyone else?
How much is postage?
When will I receive my order?
Can I return an item if I am unhappy with it?
How do I place an order?
Shopping at Motherhood Shop is simple and secure. When you
see something you want, click the "add to cart" button. You will be
able to review and edit the items in cart by clicking on "cart contents".
Once your order is correct, you can proceed to "checkout" where you
may select your preferred payment option.
What methods of payment are accepted?
Our shopping cart is integrated with the PayPal, if you
have a PayPal account you can use any mode of payment.
For non registered PayPal user, you can pay by credit card
on PayPal secure page developed exclusively for Motherhood Shop.
Motherhood Shop also accept cheques, Money Order and direct deposit from Australian
customers
Is it safe to purchase online?
We take security importantly and for this reason our shopping cart is integrated
with PayPal, the most reliable and convenient medium of online payments.
PayPal helps protect your credit card information with industry-leading security
and fraud prevention systems. When you use PayPal, your financial information
is never shared with the merchant.
Do I have to create an account to purchase an item?
You don't have to register to buy a product. Motherhood Shop offers a quick
check out option; however, registration makes order tracking and future shopping
easier.
Will my personal details be given to anyone else?
Motherhood Shop will never sell or give any of your personal
information. The information you provide us is only for our internal use to
process and post your order. We may also need to contact you regarding your
order.
How much is postage?
Motherhood Shop uses Australia Post for all shipping orders. Shipping Rates
are calculated straight from the Australian Post website: http://drc.edeliver.com.au/.
The rates are mainly calculated on the basis of destination post code, weight
and dimensions of the product.
When will I receive my order?
Orders received before 3:00 Pm AEST are dispatched the same (business) day.
Orders received after this, or on non-business days, are shipped the next business
day provided all items are in stock. If there are any delays due to stocking
reasons Motherhood Shop will notify you and you have the option of changing
or canceling your order.
Our registered members can keep track of their order by logging on to our site
and checking the status of their order.
Can I return an item if I am unhappy with it?
Motherhood Shop understands that Internet shopping is different from being
able to pick-up and hold items the way you do in a conventional store. That
is why we promise to provide the best products possible. However, if you are
in anyway unhappy with your purchase, you may return/exchange the item/s under
the following conditions:
- All products must be returned within fourteen days of receipt.
- The product(s) must be as new, i.e.: unused, undamaged and in their original
packaging.
- Call (02) 97998503 or email us with the following details at hand: Your
Name, Invoice Number, Product Name/Code.
- You will then be given a Return Authorization Number (R.A.N.) to be written
on the outside of the returned package.
- Post the product(s) to the following address:
Motherhood Shop
75 Second Street, Ashbury,
NSW-2193 Australia
Please note: Postage/shipping of products is not refundable unless product
is considered faulty. Our return policy does not apply if the product(s) have
been used, worn, soiled or damaged. We reserve the right to refuse a return
on any product that does not meet these requirements. If you have requested
a refund, a credit will be issued back to your credit card within 24hours of
receipt of goods.
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